Warranty

1 - GENERAL

These General Terms and Conditions of After-Sales Service shall govern all contractual business relations in terms of after-sales service between the company ADAR GENERALE TELECOM SERVICE and the consumer Client and professionals (the “Customer”) applying for repair, maintenance or overhaul services.

Therefore, any application for intervention, repair or service regarding FACOM® Mobile products and submitted by the Customer to ADAR GENERALE TELECOM SERVICE implies full and total acceptance of the present General Terms and Conditions of After-Sales Service.

The ADAR GENERALE TELECOM SERVICE General Terms and Conditions of After-Sales Service prevail over all other Customer documents, and supersede all prior communications and agreements between ADAR GENERALE TELECOM SERVICE and the Customer. The fact that FACOM® Mobile does not prevail itself at a particular moment of any of the General Terms and Conditions of After-Sales Service cannot be understood as a release to be prevailed lately.

The present General Terms and Conditions of After-Sales Service may be modified by ADAR GENERALE TELECOM SERVICE at any time.

2 - WARRANTY

2.1 - Legal warranty of conformity

In accordance with articles L.211-4 and following of the French Consumer Code, the retailer shall ensure to the consumer a two (2) years conformity warranty for all the products sold. This obligation, for which the retailer will have legal liability and financial responsibility, cannot be attributable to ADAR GENERALE TELECOM SERVICE.

2.2 - ADAR GENERALE TELECOM SERVICE contractual warranty

The duration of the contractual warranty for FACOM® Mobile phones and Accessories is limited to two (2) years, including all parts and labor.

In any case, the duration of the warranty as stated in the warranty documentation delivered with the product shall apply.
The equipment is guaranteed against defects in materials or workmanship from the date of purchase by the Customer to the retailer.

During the applicable warranty period, ADAR GENERALE TELECOM SERVICE will repair the products that are found to be defective because of a failure of the material or workmanship, in accordance with the following statement below and without charge for parts or labor.
Mobile phones and Tablet’s updates are covered by the warranty.

According to the cost, ADAR GENERALE TELECOM SERVICE reserves the right to replace the product by an identical or similar one rather than repairing it.

The repair or the replacement will apply under the warranty terms only if the warranty certificate (the after-sales service form and the return agreement number) is properly filled and attached with the copy of the invoice which shall mention the date of purchase, the kind of product, the serial number and the name of the retailer.

In order to be eligible, these documents must be sent with the product.

ADAR GENERALE TELECOM SERVICE reserves the right to refuse a free warranty service if the information contained in the above mentioned documents is incomplete, unreadable or incoherent.

The FACOM® Mobile warranty applies from the date of purchase from the original buyer and it’s only transferable between the final users.

The ADAR GENERALE TELECOM SERVICE warranty does not apply in case of:

  • The shipping costs and all the risks associated to the transport of the products, whether the failure is covered or by the warranty or not;
  • Negligence or fault of the Consumer or Customer (use or storage contrary to the instructions, abnormal, inappropriate, or improper, etc.);
  • Non-compliant use or installation according to the technical standards or the safety requirements;
  • The foregoing warranty shall not apply to any product that has been modified or repaired by non authorized parties;
  • External causes (without limitations) i.e.: thunder stroke, fire, faulty electric power, etc.;
  • The warranty will not apply if the serial number or data plate has been removed, is unreadable or unavailable;
  • Absence of warranty certificate;
  • If the warranty period has expired;
  • Misused or damaged accessory;
  • If the mobile phone cosmetic has been destroyed;
  • Replacement of consumables: batteries, hands-free sets (non exhaustive list).

The company ADAR GENERALE TELECOM SERVICE declines all liability for repairs or quotes made by any authorized technical service / center, even if those centers have been authorized by different manufacturers. In addition ADAR GENERALE TELECOM SERVICE accepts no responsibility for long delays caused by re-supplying problems for spare parts required for the repair of your product. If the warranty doesn't apply, in order to justify this exclusion, the Technical service will send a report to the Customer accompanied by a repairing quote and a visual report.

If the repair of the device is not covered by the warranty, and if the Customer refuses the repairing quote, the product will be sent back to the Customer with 23 euros (€) VAT fee - for transport and management.
In the case of refusing the repairing quote and non-payment of the fees within ninety (90) days from the date of receipt of this quotation, the device is considered abandoned by the Customer and will be destroyed by the authorized repairer or manufacturer.

No compensation may be claimed.

For all products purchased on our website www.facommobile.com and which date of purchase is superior to the warranty period, we will maintain a continuous follow-up.
It is obvious that this material won’t be covered by the warranty and that the Customer will be charged for management, repairing and shipping fees.
Depending on the repair, the management fees will be charged to the Customer.
Depending on the nature of the reparation (defective parts to be replaced, supplier workforce, and supplier shipping) a lump-sum amount will be disclosed to the Customer for his agreement.

Important :

Any claim (irregularity report) must be in written form and sent to ADAR within 2 working days (48 hours) from the date of receipt of the material.

The white label inside the mobile phone (underneath the battery) with a series of numbers after the name is the registered IMEI (mobile identification). This label must be in the right place: if it’s missing, the technical service shall not consider the product.
The removing or the alteration of this label will void the warranty, however, a repairing quote could be sent to the Customer.

Any irregularity report should have a reserve on the carrier’s delivery receipt, in addition, to avoid problems the product may always be unpacked and checked upon delivery.

For any incident, the Customer might contact the After-sales service as soon as possible: By phone: +(33)00443306846105, or through our website www.facommobile.com.

2.3 - Immobilization of the product at the After-sales service

Pursuant to Article L.211-16 of the French Consumer Code, in cases where the guaranteed product is immobilized for a period of at least seven (7) days in our technical service for repairing, the immobilization period shall be added to the duration of the warranty remaining on the date the Customer applied for intervention or the date the product is brought to our technical service.

2.4 - Warranty after repair

The warranty applies for repairing realized by ADAR GENERALE TELECOM SERVICE for a period of six (6) months from the shipping date and applies only for the function(s) that have been involved in such repairing. No other function will be taken into consideration.

Postage, packing, insurance, shipping to ADAR GENERALE TELECOM SERVICE are charged to the Customer. The re-shipping costs will be charged to ADAR GENERALE TELECOM SERVICE.

3 – REPARATION REQUEST

ADAR GENERALE TELECOM SERVICE will refuse any free warranty service if the documents mentioned below are missing or if the information contained is incomplete, unreadable or incoherent.

No warranty will be applied without the return agreement number: this number must be supplied by the technical service and might be mentioned on the return package.

All applications for repairing must specify, for all the products, the detail of the action requested and mention the observed malfunction.

For any warranty claim please visit our website www.facommobile.com, and open the Support page in order to apply for reparation. To ensure your repair request is handled quickly, please take the IMEI number of the device, the proof of purchase, and the accessories supplied with the mobile phone.

3.1 - Definition of DOA (Defective on arrival)

DOA applies in the following cases :
From the date of purchase of the mobile phone, the Customer must notify the DOA product to our company within 15 days. In the return package, the customer might accurately describe the malfunction.

Please visit the Support page on our website www.facommobile.com, in order to fill the after-sales request form.

Upon reception of the DOA request by our service (if the technical service observed an effective DOA), this latter will send a return agreement number to the Customer. The product shall be returned in its original package even if it has been opened. The customer must provide all the accessories as well as the proof of purchase/invoice.

In order to process your request, please provide the order number, the IMEI number and your full contact details.

WARNING ! : Only products justifying a proven DOA failure will be accepted. Otherwise, our services will return you the product at your expenses or the returned product will be requalified under the right reason.

3.2 - DOA exclusions

  1. In case our technical services cannot justify a DOA repairing.
  2. If the malfunction is caused by misuse of the product.
  3. If the product has been opened or disassembled.
  4. In case of damage, errors, defects or failures due to external causes.
  5. Damage due to corrosion, oxidation (see terms and conditions specified by the manufacturer).
  6. Damage caused by a power problem, i.e. caused by any external factor such as plug-in the charger in a defective electrical outlet.
  7. The products returned without previous agreement and not meeting the requirements mentioned in the return agreement number sent by email.

After receipt and acceptance of the return package by our services, according to the nature of the failure and based on our stock, and also according to the Customer’s wishes, we will offer the Customer whether the shipment of the repaired product or a replaced product of equal value within 60 working days

These General Terms and Conditions of After-Sales Service shall govern all contractual business relations in terms of after-sales service between the company ADAR GENERALE TELECOM SERVICE and the consumer Client and professionals (the “Customer”) applying for repair, maintenance or overhaul services.

Therefore, any application for intervention, repair or service regarding FACOM® Mobile products and submitted by the Customer to Adar implies full and total acceptance of the present General Terms and Conditions of After-Sales Service.

The ADAR GENERALE TELECOM SERVICE General Terms and Conditions of After-Sales Service prevail over all other Customer documents, and supersede all prior communications and agreements between ADAR GENERALE TELECOM SERVICE and the Customer. The fact that ADAR GENERALE TELECOM SERVICE does not prevail itself at a particular moment of any of the General Terms and Conditions of After-Sales Service cannot be understood as a release to be prevailed lately.

The present General Terms and Conditions of After-Sales Service may be modified by ADAR GENERALE TELECOM SERVICE at any time.